Man and Van Balham Service Terms and Conditions

These terms and conditions set out the basis on which Man and Van Balham provides moving, delivery, transport, and related services to customers. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any work. If you are booking a man and van service in Balham on behalf of another person, you confirm that you have authority to accept these terms for them.

These terms apply to all domestic and commercial services supplied by us, whether the job involves single-item transport, multi-stop collection, flat moves, furniture relocation, or similar assistance. They do not affect your statutory rights as a consumer under UK law. Any variation to these terms must be agreed by us in writing. We may update these terms from time to time, and the version in force at the time of your booking will apply to that job.

For the purposes of these terms, “we”, “us”, and “our” mean the service provider operating under the Balham man and van business, and “you” or “customer” means the person requesting or paying for the service. “Goods” means any items, belongings, materials, waste, or equipment to be moved, delivered, collected, stored temporarily, or disposed of in connection with the service.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the job details. A request for quotation does not create a binding agreement. We may ask for information about the items, access conditions, loading and unloading points, parking restrictions, floor levels, timing requirements, and whether any special handling is needed. You must provide accurate and complete information so that we can allocate the correct vehicle, labour, and time.

Once we have reviewed the information, we may issue a price estimate or fixed quotation. Any quotation is based on the details supplied by you and assumes that the job matches those details. If the facts change on the day of service, or if the work turns out to be materially different from what was described, we may adjust the price, refuse part of the work, or reschedule where necessary. A man and van Balham booking becomes final when we confirm the time, scope, and price by message, email, or other written communication.

You are responsible for ensuring that someone authorised is present at the collection and delivery points, unless we have agreed a different arrangement in advance. We may refuse to start or continue a job if access is unsafe, items are not ready, or the service requested differs substantially from the agreed booking. Any waiting time, wasted journey, or additional labour caused by inaccurate information may be charged to you. If a parking permit, loading bay booking, lift access, or building permission is required, it is your duty to arrange it unless we expressly agree to do so.

2. Payments and Charges

Prices may be quoted as a fixed fee, hourly rate, minimum charge, or a combination of these. Unless stated otherwise, all prices are in pounds sterling and may be subject to VAT where applicable. Charges may include vehicle time, labour, fuel, congestion or emissions-related costs where permitted by law, waiting time, stair carries, distance between parking and property, and reasonable handling for bulky or heavy items. We may also charge for additional services requested on the day, including dismantling, reassembly, or extra stops.

Payment terms will be stated at the time of booking or before the service begins. We may require a deposit or full prepayment to secure the appointment. If payment is due on completion, it must be made immediately after the service by the method we accept at the time. We may suspend or withhold the service if payment arrangements are not met. The customer remains responsible for all agreed charges even if a third party arranged the booking on the customer’s behalf. Where a quote is based on estimated time, the actual duration may vary depending on traffic, access, and the volume of goods.

Any unpaid balance may be pursued as a debt. You must notify us promptly if you believe a charge is incorrect, and we will review the matter in good faith. However, a billing query does not excuse non-payment of undisputed sums. If a card payment, transfer, or other payment is reversed after the service, you remain liable for the outstanding amount and any lawful recovery costs.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice as soon as possible. Where a cancellation is made with sufficient notice, we may offer a refund, credit, or revised appointment at our discretion and subject to any costs already incurred. If you cancel at short notice, fail to provide access, are not present at the agreed time, or are otherwise unable to proceed, we may charge a cancellation fee or the full minimum charge, especially where vehicles and staff have already been allocated.

We may also need to cancel or reschedule due to circumstances beyond our reasonable control, including severe traffic disruption, vehicle breakdown, adverse weather, accident, illness, staff unavailability, restrictions imposed by authorities, or unsafe working conditions. If we do so, we will aim to rearrange the service or issue an appropriate refund for any amount paid in advance for undelivered services. We are not liable for indirect losses resulting from such changes, provided we have taken reasonable steps to minimise disruption.

Man and van services depend heavily on timing, access, and safe handling conditions. We are not responsible for missed deadlines caused by events outside our control, including delays at previous stops, road closures, or building access problems. If you need a strict completion time for a sale, tenancy handover, or similar event, you must tell us in advance so that we can assess whether the booking is suitable. Even where we accept a time-sensitive booking, we do not guarantee arrival or completion at an exact minute unless this has been expressly agreed in writing.

4. Customer Responsibilities

You must ensure that the goods are properly packed, secured, and ready for transport unless packaging is part of the agreed service. Fragile items should be suitably protected, and valuables, documents, cash, jewellery, passports, and other irreplaceable items should not be handed over unless expressly agreed. You are responsible for checking that all items to be moved or disposed of belong to you or that you have the right to authorise the work.

You must inform us in advance about any items that are especially heavy, awkward, hazardous, high-value, or subject to legal restrictions. This includes, for example, gas cylinders, solvents, asbestos, oils, batteries, chemicals, paint, pressurised containers, and any item that may pose a risk during transport. If you fail to disclose such items, we may refuse to carry them, and any delay or extra cost may be charged to you. Where manual handling is involved, we reserve the right to decline a lift where we believe the weight, size, or condition of an item makes it unsafe.

We may ask you to assist with clearing pathways, disconnecting appliances, or providing information about assembly points, provided that such assistance does not place you or us at risk. You must ensure that pets, children, and bystanders are kept safely away from the working area. If the service requires access to flats, offices, basements, lofts, or shared spaces, you are responsible for securing permission from the relevant building owner, managing agent, landlord, or occupier.

5. Liability and Insurance

We will carry out our services with reasonable care and skill. Our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or failure to use reasonable care. We are not responsible for pre-existing damage, normal wear and tear, items not properly packed, or losses caused by hidden defects, inadequate packaging, or incomplete information supplied by you. In particular, any Balham man and van service involving fragile, antique, or high-value goods should be disclosed in advance so that suitable precautions can be considered.

Where damage occurs and is attributable to our negligence, our responsibility will ordinarily be limited to the reasonable repair cost or replacement value of the item, subject to proof of value and subject always to any applicable legal limits. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law. We are not liable for loss of profit, loss of business, loss of opportunity, emotional distress, or other indirect or consequential losses.

If you believe that an item has been damaged or lost, you must notify us as soon as reasonably possible and provide relevant details and evidence. You should inspect items at the time of delivery where practical. Failure to raise a concern promptly may make investigation more difficult, although it does not remove your legal rights. Any claim must be supported by suitable information, such as photographs, receipts, or other evidence showing ownership and value.

6. Waste, Disposal, and Environmental Rules

Where we are asked to remove waste, unwanted furniture, household rubbish, or commercial refuse, the service will be carried out in accordance with relevant UK waste regulations. We may only collect and transport waste that we are legally permitted to handle. We reserve the right to refuse any load that appears unsafe, illegal, contaminated, improperly described, or not in line with the booking information. This applies equally to any Balham man and van clearance job, whether the load is small or substantial.

You must tell us whether the waste contains recyclable materials, electrical goods, mattresses, white goods, or anything requiring special treatment. Certain items may need separate disposal methods, and additional charges may apply where lawful. We do not accept responsibility for sorting mixed waste unless this has been explicitly included in the agreed service. If the waste includes controlled or hazardous materials, you must disclose this in advance; failure to do so may result in refusal, extra charges, or reporting to the appropriate authorities where required by law.

If we collect waste on your behalf, you confirm that you have the right to authorise us to remove it and that it is not stolen, protected, or otherwise unlawfully possessed. Where required, we may provide or retain waste transfer information, receipts, or other records to demonstrate lawful disposal. You agree not to ask us to dispose of any item in a manner that would breach environmental, local authority, or national legislation. We will not knowingly participate in fly-tipping or illegal dumping, and we may end the service immediately if we suspect unlawful conduct.

7. Access, Safety, and Operational Conditions

We are entitled to expect reasonable access to parking, loading, and unloading areas. If parking is unavailable or restricted, you must tell us in advance so that an alternative arrangement can be considered. Charges for parking, tolls, permits, or fines caused by incorrect information or customer instructions may be passed to you where lawful. We may refuse to park or manoeuvre in a location that we consider unsafe, unlawful, or likely to cause damage.

We may stop or modify the service if conditions become unsafe, including poor lighting, structural issues, insufficient space, exposed wiring, pests, excessive clutter, or aggressive behaviour by anyone at the premises. Our staff are entitled to work in a safe environment free from abuse, threats, discrimination, or harassment. If a job is suspended for safety reasons caused by the customer or the premises, we may charge for the time spent and any costs already incurred.

Man and van Balham services often require flexibility. We may move or load goods in the order we consider safest and most practical. You agree not to instruct our staff to undertake actions that would breach health and safety requirements or exceed reasonable manual handling limits. If a lift, staircase, corridor, driveway, or doorway is too narrow or unsuitable for an item, we may refuse to move it or may suggest an alternative method at extra cost if available.

8. Governing Law and General Terms

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, although we may choose to bring proceedings in any other court of competent jurisdiction where permitted by law. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force.

Failure by us to enforce any part of these terms immediately does not mean that we waive our rights to do so later. Any notice under these terms may be given by email, text, message, or other written means if that method is reasonable in the circumstances. These terms represent the entire agreement between you and us regarding the service, unless a separate written agreement says otherwise. Nothing in these terms is intended to limit your rights under consumer law where such rights cannot legally be limited.

By confirming a booking, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not accept them, you should not proceed with the booking. The service is provided on the basis that both parties will act reasonably, communicate clearly, and comply with applicable law. For clarity, these terms are intended to apply broadly to typical man and van services and associated tasks, while remaining subject to any specific written agreement for a particular job.